Orders and Returns
Orders
Payments
CURRENCY
All transactions on ysagishop.com are charged in U.S. Dollars.
The final amount will be determined by the conversion rate charged by your credit card company at the actual time of payment.
Due to currency fluctuations, the final total shown on the order confirmation may differ slightly from the actual charge in your own currency.
PAYMENT METHODS
We currently accept MasterCard, Visa, and PayPal.
PAY BY PAYPAL
If you choose to pay via PayPal, you will be redirected to their website to complete the purchase. For more information visit www.paypal.com.
ysagishop.com reserves the right to withhold any order for security reasons. In such cases, the affected customers will be notified. We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.
PAYMENT SECURITY
We use a secure payment system to ensure that all purchases are as safe as possible. Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between customers and their financial institution. This ensures that no one outside our payment gateway system can access customer card details.
Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction.
ABOUT SSL CERTIFICATES
For card payments, depending on the type of card and country of issue, ysagishop.com uses the 3D Secure payment system, which incorporates additional security measures to prevent unauthorized use of your credit card.
Delivery
* Free shipping in USA
* Delivery is Monday to Friday, excluding public holidays
* Final shipping times are subject to the time you place your order and excludes time required for customs clearance.
Once we have received your payment, orders are usually dispatched within 24 hours.
Customers will receive an email confirmation once the order has shipped. You can also check the order status through our website at any time.
If you have not received your order after 14 business days, please contact us at ysagicustomerservice@outlook.com.
TAXES/DUTIES
Product prices displayed on ysagishop.com do not include taxes and duties. The recipient is liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Please contact your local customs office for customs policies and current charges.
RETURNS
Unsuitable or defective merchandise may be returned to YSAGi USA, United Kingdom, France, Germany or Hong Kong warehouse within fourteen (14) days of the delivery date in its original packaging. Incomplete returns may be refused or disregarded. In the case of non-defective items, customers are required to bear the cost of return shipping fees.
Once your return is processed, a refund will be issued to the original payment method or as store credit. Customers can indicate their preference on the return request form. We strongly recommend customers select store credit as ysagishop.com will not bear the cost for any currency fluctuations due to current exchange rates.
EXCHANGES
Exchanges are not available. Please request a refund and place a new order. Once your returned item has been received, the shipping fee for the second order will be refunded as your store credit for use on ysagishop.com exclusively.
REMARKS
Returned products will be inspected upon receipt. ysagishop.com reserves the right to reject return or exchange requests if the returned item(s) are in unacceptable condition.
Please return all items via registered mail or other secure means as quickly as possible to ensure your refund or exchange is processed within a reasonable time frame.
In the case of defective items, ysagishop.com will bear the return shipping fee, (not exceeding USD25).
Bonus points earned from purchasing a returned item will be voided. The adjustment will be reflected in your personal account within a month after the return procedure has been completed.
*Please note that the goods are the customer’s responsibility until they reach our warehouse. ysagishop.com is not responsible for any items lost during transit.
REFUNDS
Upon approval, customers will be notified by email. Refunds will be issued to the original payment method or as store credit. Please allow 3-5 working days for processing. It may take between 3-45 working days for the credit to appear on your card statement, depending on each bank’s processing time.
In case of any disputes, ysagishop.com reserves the right of final decision.